An Exploratory Investigation of the Antecedents and Impact of Internet Usage: An Individual Perspective

Internet usage in the American workplace is increasing at a phenomenal rate. This exploratory study examines factors influencing employee Internet usage and individual perceptions of the consequences of such usage. Using the Theory of Reasoned Behavior, a questionnaire was designed and administered to MBA students in the northeast sector of the United States. The results of this preliminary study indicate that personal and organizational variables are associated with beliefs and attitudes about the Internet, and that beliefs and attitudes are related to Internet usage. For someone who perceives the Internet as intimidating, Internet usefulness, time and frequency on the Internet, and business activity usage decreases. In contrast, for someone who perceives the Internet as useful, there is an increase in Internet use, and frequency. Additionally, Internet usage is related to several indicators measuring Internet impact. Time on the Internet is positively associated with enhanced job characteristics, job satisfaction, overall productivity, but also inefficiency.